- 12 "Customer
Satisfaction (This Is How It
Should Be)" Transliteration: "
Kokyaku Manzokudo (Konna no de Yoin da yo)" (****anese: 顧客満足度（こんなので良いんだよ）)...
- "Revelation of a Coup d' Etat" (覚醒・クーデターの謎, "Kakusei kūdetā no nazo") 310. "" (最後の顧客, "Saigo no
kokyaku") 307. "" (静かなる記念日, "****uka naru
kinen nichi")...
- Tokyo,
April 2003 (in ****anese) Kōdate A. and
Pacenti G., B2B Ma-ketingu
kokyaku kachi no
koujou ni kōken suru
nanatsu no purosesu,
Diamond Publications...
